Ministry of Labour and Social Protection 
RESTART Kitchen Data Collection and Visualization Platform
Aims to ensure transparency in the provision of social services and benefits;
Monitoring performance indicators at local, regional and national levels of social service and benefit provision; supporting the decision-making process through updated data;
Rapid identification of dysfunctions and ensuring prompt intervention in the provision of social services and benefits.
RESTART KitchenSummary of the Reform
At the current stage, the social assistance system in Moldova faces several severe problems that have made reform necessary. Social assistance is unevenly distributed across the country, and the number and quality of social measures and services vary from one district to another. In some districts, certain social services are missing, depriving vulnerable populations, especially children, the elderly, and people with disabilities, of assistance and support.
In addition, gaps have been identified in the social assistance funding mechanism, which, in the current formula, affects the development and functioning of social services and does not cover the minimum social assistance needs of vulnerable populations.
At the same time, there is a shortage of personnel in the social assistance system, largely due to the demotivating salaries of social assistance specialists, as well as the lack of a mechanism for professional training and development.
Furthermore, the digitalization of the social assistance system is necessary so that beneficiaries can have easier access to social services and benefits, and specialists in the field can analyze data more quickly and make informed decisions.
Our plans
- Creating territorial social assistance agencies, which will ensure better coordination between the central and local levels in implementing social assistance policies.
- Modifying the minimum package of social services, which is currently funded fragmentarily and does not meet the demand from the population.
- Revising the Nomenclature of social services to better define the categories of social services.
- Evaluating the need and planning of social assistance services at the district level.
- Developing an integrated information system in the field of social assistance.
- Developing cost standards for social services.
- Revising the salary mechanism for social assistance specialists.
- Developing a system for continuous professional training of social assistance specialists.
- Creating a Silver Fund to support elderly persons.
- Modifying the Law on the legal status of domestic caregivers.
Benefits
- All categories of vulnerable individuals will have equitable access to social benefits and services, based on their needs;
- More people will benefit from social services, thanks to improved financing mechanisms and budget planning;
- The quality of social services will be improved due to minimum quality standards used uniformly across the country;
- Similar social services will have the same cost in any region of the country;
- Beneficiaries will be able to access social benefits through an online platform.
- Specialists in the field of social assistance will be remunerated according to their level of professional training;
- Salary grades will be increased and professional advancement steps will be introduced;
- A mechanism for continuous training of specialists will be implemented;
- Data collection systems will be digitized, which will simplify the process of analyzing information and making decisions;
- The bureaucratic process in examining and approving applications for access to social services will be reduced.
Testimonials
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